Povoli Support
Need help with Povoli? Write to us — one person reads the mail, and replies.
Contact
Email: hello@codepine.studio
What to include in your message
- Your device model and iOS version
- A short description of the issue
- Steps to reproduce it, if possible
- Screenshots, if they help explain the problem
Common topics
- My data disappeared. Povoli keeps everything on your device and has no account or cloud copy, so reinstalling the app or moving to a new device without a full backup starts it fresh. Unfortunately this cannot be recovered afterwards.
- Tips are not showing. The Support screen says the store is unavailable when the App Store cannot be reached. Check your connection and try again shortly.
- I was charged but nothing changed. That is expected — a tip unlocks nothing. It only supports development. Refunds are handled by Apple.
- No supply reminder arrived. Reminders need notification permission, and are only scheduled while a supply is being tracked. Check iOS Settings → Notifications → Povoli.
- The app is in the wrong language. Povoli follows your device language, and you can override it in More → Language.
- General questions or feedback — always welcome.
A note on health questions
We can help with the app itself, but not with medical decisions. For questions about nicotine-replacement therapy — which product, which dose, how fast to reduce it — please speak to a doctor or pharmacist.
Legal
Privacy Policy: View Privacy Policy
Terms of Use: View Terms of Use