TupTup Support
Write to hello@codepine.studio. A real person reads it, usually within a couple of days.
What to include
It helps enormously if your message mentions:
• your iPhone or iPad model and iOS version
• the TupTup version (App Store → TupTup → Version history)
• what you expected to happen, and what happened instead
Common questions
I subscribed, but the App still limits me to one routine. Open the paywall again and use Restore Purchases. Make sure you are signed in with the same Apple ID you subscribed with.
My routines disappeared after reinstalling. Routines are restored from iCloud only if your device was signed in to iCloud when you built them. Check iOS Settings → your name → iCloud. If sync was off, the routines were only ever on the old device and we have no copy — we are sorry, and we know how that feels.
My routines are not appearing on my other device. Both devices must be signed in to the same iCloud account. Syncing is handled by Apple and is not instant; give it a minute and open the App on the second device.
How do I cancel? In your Apple ID account settings, under Subscriptions. Deleting the App does not cancel a subscription.
My child got into the purchase screen. They should not be able to — it is behind a question a young child cannot answer. If that failed, please tell us exactly what they did. That is a bug we want to hear about immediately.